Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Processing and production times vary depending on the type, quantity, customization, packaging, and availability of the products ordered.

Product samples and available standard products are processed as promptly as possible. Bulk, private-label, custom-manufactured, filled, labeled, packaged, and special-order products require additional production time. Any estimated lead time shown on a product page, order confirmation, invoice, or project quotation is an estimate and not a guaranteed completion or delivery date.

Production timing begins only after all required payments, selections, artwork, approvals, packaging, and other requested information have been received.

SHIPPING DESTINATIONS

Simplicity Filling Systems currently ships within the United States. We do not currently offer international shipping through our online store.

SHIPPING COSTS

Customers are responsible for shipping charges unless a written quotation or agreement states otherwise. Shipping charges may be calculated during checkout or provided separately for bulk, palletized, freight, private-label, or custom orders.

Additional charges may apply for oversized shipments, residential delivery, liftgate service, limited-access locations, address corrections, redelivery, storage, or other carrier services requested or required for delivery.

DELIVERY ESTIMATES

Carrier transit times begin after an order has completed processing or production and has been transferred to the carrier. Delivery estimates provided by Simplicity Filling Systems or the carrier are not guaranteed.

Weather, holidays, carrier disruptions, labor interruptions, incorrect addresses, and other circumstances outside our reasonable control may cause delays.

TRACKING INFORMATION

When tracking is available, it will be sent to the email address associated with the order. Tracking information may take time to update after a shipping label is created.

CUSTOMER RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address and any information required for successful delivery. Please review your shipping information carefully before completing an order.

Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing, production, fulfillment, or carrier possession.

The customer is responsible for address-correction fees, redelivery charges, return-to-sender costs, and additional shipping expenses resulting from an incorrect or incomplete address, refused shipment, missed delivery appointment, or failure to receive the shipment.

BULK AND FREIGHT SHIPMENTS

Large bulk and private-label orders may ship by freight or in multiple packages. Freight deliveries may require an appointment, signature, loading dock, forklift, or liftgate service.

Customers must inspect freight shipments before signing the delivery receipt. Any visible shortage or damage should be clearly noted on the carrier’s delivery receipt before accepting the shipment. Photographs should be taken before the shipment is unpacked or moved.

DAMAGED, MISSING, OR INCORRECT SHIPMENTS

Inspect your order promptly after delivery. Any damaged, defective, missing, or incorrect items must be reported within five calendar days of delivery by emailing max@simplicityfillingsystems.com.

Include your order number, a description of the issue, the affected quantity, and clear photographs of the products, shipping carton, internal packaging, shipping label, and any visible damage.

Keep all products and packaging materials until the claim has been reviewed. Do not discard, use, alter, transfer, or return affected products without written instructions from Simplicity Filling Systems.

PACKAGES MARKED DELIVERED

If carrier tracking shows that a package was delivered but you cannot locate it, first check the delivery area, household members, neighboring addresses, property management, and the carrier. Contact us promptly if additional assistance is needed.

ORDER CHANGES AND CANCELLATIONS

Shipping-related changes and cancellation requests are subject to our Return and Refund Policy. Orders cannot be canceled after materials, ingredients, packaging, labels, labor, production time, or shipping services have been purchased, allocated, scheduled, or completed.

For shipping questions, contact:

Simplicity Filling Systems
info@simplicityfillingsystems.com
https://simplicityfillingsystems.com