Refund policy

ALL SALES ARE FINAL

Because of the nature of our cosmetic products and manufacturing services, all purchases from Simplicity Filling Systems are final sale. We do not accept returns, exchanges, or refunds for change of mind, fragrance preference, ordering the wrong product or quantity, or products that a customer cannot use or resell.

This policy applies to:

• Product samples
• Bulk products and cosmetic bases
• Private-label products
• Custom formulations and custom projects
• Packaging, labels, and components
• Fragranced or customized products
• Fulfillment and other completed services

SAMPLES

Samples are provided so customers can evaluate a product before placing a bulk or private-label order. Purchasing a sample does not guarantee that color, fragrance, viscosity, or other characteristics will remain identical between batches. Reasonable variations may occur with cosmetic products and raw materials. Sample purchases are final sale.

BULK, PRIVATE-LABEL, AND CUSTOM ORDERS

Bulk, private-label, custom-manufactured, filled, labeled, packaged, and specially ordered products cannot be returned or refunded. Customers are responsible for reviewing and approving product selections, fragrances, packaging, labels, artwork, quantities, specifications, and quotations before production begins.

ORDER CANCELLATIONS

Cancellation requests must be submitted as soon as possible. Once ingredients, packaging, labels, labor, production time, or other materials have been purchased, allocated, or scheduled for an order, the order cannot be canceled or refunded. Submission of a cancellation request does not guarantee that the cancellation will be approved.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or different from what was ordered, contact us within five calendar days of delivery at max@simplicityfillingsystems.com.

Please include:

• Your name and order number
• A description of the issue
• Clear photographs of the product, packaging, shipping carton, and shipping label
• The quantity of affected units

Do not discard, alter, use, transfer, or return affected products or packaging until Simplicity Filling Systems provides instructions. We may require additional photographs, documentation, or the return of the affected products.

After reviewing the claim, Simplicity Filling Systems may, at its discretion and as appropriate, replace the affected product, correct the order, issue store credit, or provide a refund for the verified affected portion of the order. Normal cosmetic variations, fragrance preferences, and issues caused by improper storage, handling, modification, relabeling, resale, or use are not considered defects.

UNAUTHORIZED RETURNS

Do not send products back without written authorization. Unauthorized returns may be refused and will not qualify for a refund, credit, or replacement.

SHIPPING DAMAGE AND LOST PACKAGES

Customers must retain all products, cartons, packaging materials, and shipping labels while a shipping claim is being reviewed. Simplicity Filling Systems is not responsible for packages reported missing after carrier tracking confirms delivery, except where otherwise required by applicable law.

QUESTIONS

For questions regarding an order or this policy, contact:

Simplicity Filling Systems
max@simplicityfillingsystems.com
https://simplicityfillingsystems.com

This policy does not limit any rights that cannot legally be excluded under applicable law.